• Guaranteed best prices: We promise you our best prices when booking direct!
  • Check in / Check out: The rooms are available from 2:00 pm. Please vacate the rooms by 11:00 am on the day of departure. Please inform us by phone if you arrive after 6:00 pm.
  • Reservations: Bookings made by phone will be confirmed only after receipt of a written booking confirmation. Only written bookings are accepted.
  • We reserve the right to request a deposit payment of €300.00 (per booking) and ask you to purchase travel cancellation insurance. In case of cancellation, the deposit will be retained.
  • Payments: We accept payments in cash, by cheque or credit card.
  • Room requests: Whenever possible we are pleased to reserve a room on a specific floor, we are, however, not able to guarantee a floor or room number.
  • Hotel events (excursions, visits to wineries, guided hikes, etc.) are organised only if a sufficient number of participants has been reached and depending on the season.
  • Cancellation policy: The right of withdrawal as laid down in the Consumers Code is not contemplated - however, we are willing to apply the following conditions for withdrawal. For cancellations made up to 8 days before the date of arrival, no additional fee will be charged. For cancellations within 7 to 1 day prior to arrival, 50% of the total booking will be charged. For cancellations on the day of arrival, 100% of the total booking will be charged. In case of early departure, late arrival or no-show, we will charge a cancellation fee of 100% of the amount paid for the missing days.
  • Travel cancellation insurance: And what if something prevents you from going on holidays? This is a good question, since you never know what might happen before your holidays. We recommend that you take out travel cancellation insurance for the eventuality of late arrival, early departure or no-show, in order to protect you from any financial expenses.
  • Our prices may be adjusted in case of unforeseen economic developments or in the event of tax increases.